Wancom Pte Ltd (“we,” “us,” “our,” or “[Company]”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose the data we collect through our website and services. By accessing or using our website or services, you consent to the practices described in this Privacy Policy.

1. Information Collection

1.1 Personal Information: We may collect personal information, such as your name, contact details (address, email, phone number), and payment information when you interact with us, sign up for services, or make purchases.

1.2 Non-Personal Information: We may also collect non-personal information, such as your IP address, browser type, device information, and website usage data through cookies and similar technologies.

2. Data Usage

2.1 Service Delivery: We use your personal information to provide our Mobile Wireless Service and Security Service offerings efficiently and effectively. This includes setting up and maintaining your account, processing payments, and delivering the requested services.

2.2 Customer Support: Your information helps us address your inquiries, respond to your requests, and provide customer support.

2.3 Website Optimisation: Non-personal information collected through cookies helps us analyse user behaviour and improve our website’s functionality, content, and user experience.

2.4 Marketing: With your consent, we may use your contact information to send promotional materials, updates, or relevant offers. You have the right to opt-out of receiving marketing communications at any time.

3. Security Measures

3.1 Data Protection: We implement industry-standard security measures to safeguard your personal information from unauthorised access, disclosure, alteration, or destruction.

3.2 SSL Encryption: Our website uses SSL encryption to ensure secure data transmission between your browser and our servers.

4. Cookie Usage

4.1 Cookies: We use cookies and similar technologies to collect non-personal information and enhance your browsing experience. You can manage cookie preferences through your web browser settings.

5. Opt-Out Option

5.1 Opt-Out: You have the right to opt-out of receiving marketing communications from us. You can do so by following the unsubscribe instructions provided in our emails or by contacting us directly.

6. Third-Party Links

6.1 Third-Party Websites: Our website may contain links to third-party websites. We do not control or endorse the content or privacy practices of these websites. We recommend reviewing their respective Privacy Policies before providing any personal information.

7. Data Retention

7.1 Retention Period: We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Children’s Privacy

8.1 Age Restriction: Our services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from individuals under 13 years old. If you believe we have inadvertently collected such information, please contact us immediately, and we will take appropriate measures to delete it.

9. Changes to Policy

9.1 Policy Updates: We reserve the right to update this Privacy Policy periodically. Changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy regularly to stay informed of any modifications.

10. Contact Information

10.1 Questions and Concerns: For any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at +65 6742 3120.

By using our website and services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with this policy, please refrain from using our website and services.